Terms & Conditions

1. Introduction and Business Details

• This store is operated by Hydrophilic Art.

• These Terms apply to all online transactions and future in-store purchases.

• By browsing or buying from us, you agree to these Terms.

• We reserve the right to update these terms at any time.

 

2. Purchases, Pricing, and Payments

• All prices are listed in Australian Dollars (AUD).

• Prices include Australian Goods and Services Tax (GST) where applicable.

• We reserve the right to correct pricing errors and cancel affected orders.

• Online orders must be paid in full before processing and dispatch.

• Future physical store purchases must be paid at the point of sale.

 

3. Shipping, Delivery, and Click & Collect

• We ship to the delivery address provided during checkout.

• Risk of loss passes to you once the item is delivered.

• Estimated delivery times are guidelines and are not guaranteed.

• Future click-and-collect orders must be collected within a reasonable timeframe.

 

4. Change-of-Mind Returns and Consumer Guarantees

• Change-of-mind returns are accepted within 30 days of delivery or purchase.

• Returned items must be unused, unopened, and in original packaging.

• Custom, personalized, or cut-to-measure items (e.g., fabric, ribbon) are final sale.

• Customers pay return shipping for change-of-mind returns.

• Nothing in these terms limits your rights under the Australian Consumer Law (ACL).

• Faulty or misdescribed items qualify for a repair, replacement, or refund.

 

5. End-of-Use Circular Return Policy

• We support a circular lifecycle for our products to reduce textile waste.

• By purchasing our products, you agree to return your textile-based items to us at their end-of-use.

• To arrange an end-of-use return, you must contact us using the details on our contact page.

• We will provide instructions on how to send or drop off these items for recycling or repurposing.

 

6. Intellectual Property

• All store designs, logos, photos, and descriptions belong to us.

• You may not copy, resell, or distribute our content without written permission.

 

7. Product Safety and Liability

• We attempt to display product colours and textures accurately online.

• Screen displays vary, so slight colour differences may occur.

• Craft supplies may contain small parts, sharp edges, or chemical components.

• We are not liable for injuries resulting from product misuse.

 

8. Governing Law

• These terms are governed by the laws of Victoria, Australia.